Return and refund policy
1. Overview
At CustomPrintSupplies LLC, we take pride in delivering high-quality, customized promotional products. Due to the personalized nature of our products, returns and refunds are handled carefully to ensure fairness to both our customers and our production team.
2. Returns & Exchanges
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Customized Products:
As most of our items are custom printed specifically for your order, and we take approval before production, we generally do not accept returns or exchanges for reasons such as buyer’s remorse, incorrect sizes, or color variations inherent in digital proofs vs. final printed items. -
Defective or Incorrect Orders:
If your order arrives damaged, defective, or materially different from what was approved in your proof, please contact us within 3 Business days of delivery. We will arrange a replacement or issue a full or partial refund, depending on the nature of the issue.
3. Reporting an Issue
To report a problem with your order, please email us at customprintsupplies@gmail.com with:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customprintsupplies@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customprintsupplies@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customprintsupplies@gmail.com.
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Your order number
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A clear description of the issue
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Photographs and/or Video showing the defect or incorrect item
Our team will review your claim within 3 business days and provide next steps.
4. Refunds
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Approved refunds will be processed to your original payment method within 5-10 business days after confirmation.
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Shipping fees are non-refundable unless the return is due to our error.
5. Order Cancellations
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Orders may be cancelled within 24 hours of placement, provided production has not yet begun. After this window, we cannot guarantee cancellation as your items may already be in production.
- You can still cancel your order after the production has begun, by paying only the production cost. Contact us for details.
6. Non-Returnable Items
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Customized products that match approved proofs and were produced correctly.
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Items returned without prior authorization.
7. Contact Us
For any questions or to initiate a return or refund request, please contact us at: customprintsupplies@gmail.com